Title here providing context.
An explanation of the situation including photographs and/or screen shots where appropriate that provides the context of the event and its impact on the firm.
Osborne Clarke Incident Hub
What is this site for?
Incident updates will be posted here; because it's outside OC systems, it stays accessible if OC IT is down.
What has happened?
What is being done?
Title here providing context.
An explanation of the steps the firm is taking to address the major incident or crisis.
What should I be doing?
Title here providing context.
Clear guidance providing the employees direction, detailed steps to follow and any other advice as appropriate.
What can I communicate?
Title here providing context.
In this section the firm will provide guidance on what you can communicate to our clients and third parties.
What information security considerations are there?
Here we will lay out the information security guidance pertinent to the situation we are experiencing.
ITS support articles
The scenarios and links below are in place to aid staff in gaining access to OC systems when faced with a disruption. Please identify which of the below scenarios best applies to your situation and follow the links to specific advice.
I need guidance on how to remote work
This will be required if you unexpectedly find that you do not have access to your office location (for example due to an office closure)
I temporarily don't have access to the internet
This could be due to a short term wi-fi outage at the office, or an instance where other internet sources are temporarily unavailable (such as when travelling by train)
I have lost access to email
In the event of an IT outage that affects access to email, the ITS team will enact the firm's email Disaster Recovery solution - Mimecast. This allows staff access to their email account via a browser or via an app (if you are on your mobile phone).